primogame Terms and Conditions for Philippine Players

Acceptance and scope of these terms

These Terms and Conditions form an agreement between the player and primogame for the use of the website, account services, games, promotions, payment features, and related functions. References to the platform include the pages and services made available through this website.

Using primogame also means accepting applicable product rules and policies shown on the platform. If a product-specific rule conflicts with a general provision, the specific rule will apply to that product only, to the extent of the conflict. English is the controlling language unless primogame expressly states otherwise.

You are responsible for checking whether online gaming is permitted where you are located. Access to primogame does not by itself mean that participation is lawful in every place or circumstance. Players must follow all laws and restrictions applicable to them.

Eligibility and age requirements

To register with primogame, you must be at least 21 years old or meet any higher minimum age required by the law that applies to you. You must have legal capacity to accept these terms and must not be prohibited from gambling or using online gaming services.

You may not use primogame if you are located in a restricted jurisdiction, are subject to self-exclusion, have been suspended from the platform, or are acting for another person. Employees, contractors, suppliers, and their household members may also be restricted from selected products when necessary to protect game integrity.

primogame may request evidence of age, identity, residential address, payment ownership, or source of funds. Access, withdrawals, or specific features may be limited while verification is incomplete. Supplying false, altered, expired, or misleading documents may result in account closure and further review.

Registration and account responsibility

Each eligible player may open only one primogame account unless prior written approval is provided. Registration information must be complete, accurate, and kept up to date. This includes your legal name, date of birth, address, mobile number, email address, and payment information.

Your primogame account is for personal entertainment and must not be sold, transferred, shared, rented, or used on behalf of another person. You remain responsible for activity completed through your credentials when you have failed to protect them. Contact support promptly if you suspect unauthorised access.

Choose a unique password and do not disclose it, your one-time codes, wallet PIN, or banking credentials. primogame representatives will not ask for your password. Log out when using a shared device, avoid saving credentials on public computers, and keep your browser and operating system updated.

Deposits, withdrawals, and account balances

primogame may support Philippine payment channels such as GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet bank transfers, BDO, BPI or UnionBank online banking, and Visa or Mastercard bank cards. Availability, minimums, maximums, fees, and processing times are displayed through the relevant transaction area and may change.

Transactions must generally be made through a payment method registered in your own name. primogame may reject or reverse third-party payments and may request proof that you control a wallet, account, or card. Do not initiate duplicate requests while an earlier transaction remains pending.

Balances are displayed in Philippine pesos. A primogame balance is not a bank account, savings product, investment, or credit facility, and no interest is paid unless expressly required. You may not use the platform primarily to transfer money between payment methods or avoid ordinary financial controls.

Before processing a withdrawal, primogame may review identity documents, transaction history, payment ownership, bonus conditions, and unusual activity. A request can be held while reasonable checks are completed. Incorrect payment details, bank schedules, or third-party provider delays may affect processing time.

Game participation and settlement rules

Players should review the rules, odds, limits, potential return, and selection details before confirming any activity. Once accepted by primogame, a wager will normally be final and cannot be changed simply because the player made an error, changed their mind, or misunderstood the market.

Results are settled using the official outcome and the product rules available for the relevant game. primogame may correct a settlement when an obvious technical, pricing, data, or result error has occurred. Incorrectly credited funds remain subject to correction and must not be withdrawn or used after you become aware of the mistake.

Connection loss on the player’s device does not automatically cancel accepted activity. Where a game is interrupted, primogame will apply the applicable game rules and available system record. Platform records will be considered when determining whether an instruction was received and accepted.

Scheduled events may be postponed, abandoned, shortened, moved, or otherwise changed. primogame will apply the settlement rule displayed for the affected market. Different products can treat these circumstances differently, so assumptions based on another website or previous event should not be used.

Bonuses, promotions, and rewards

primogame may offer promotions subject to separate eligibility and participation conditions. These may include a qualifying deposit, minimum odds, turnover requirement, expiry period, game contribution rate, maximum conversion amount, or withdrawal restriction. Players should read the full offer before opting in.

A primogame promotion may be limited to one person, account, household, device, payment method, or internet connection. Creating multiple accounts, coordinating claims, placing offsetting activity, or using a promotion in a way designed only to extract value can lead to cancellation of the reward.

Rewards do not guarantee profit and should not influence a player to spend beyond an affordable entertainment budget. primogame may suspend, amend, or withdraw a promotion where there is a technical problem, abuse, material error, or operational need, subject to applicable obligations.

Prohibited conduct and fair play

primogame is intended for honest personal use. Players must not interfere with games, exploit errors, obtain an unfair advantage, disguise their location, automate activity without permission, use stolen financial information, or help another person bypass restrictions.

Prohibited conduct includes fraud, collusion, money laundering, identity misuse, chargeback abuse, match manipulation, harassment, scraping, malicious code, unauthorised access, and attempts to reverse engineer protected systems. primogame may investigate patterns that reasonably suggest such behaviour.

If a review identifies prohibited conduct, primogame may restrict features, suspend the account, cancel affected activity, withhold disputed funds where permitted, request additional information, or close the account. Relevant activity may also be reported when required by law or a valid authority request.

• Do not create duplicate or misleading accounts.
• Do not exploit a displayed error or system fault.
• Do not share payment methods or verification documents.
• Do not threaten players, staff, or support personnel.
• Do not use primogame for unlawful financial activity.

Responsible gaming and personal limits

primogame provides entertainment involving financial risk. No game, promotion, betting system, tip, or past result guarantees a return. Players must decide an affordable spending and time limit before starting and should never use money needed for food, rent, education, medical care, debt, or family obligations.

Do not chase losses, borrow to play, or continue when upset, exhausted, intoxicated, or under pressure. primogame may provide account controls, cooling-off options, or self-exclusion measures. A player who activates a restriction must not attempt to avoid it by creating another account.

If gaming stops being enjoyable or begins affecting relationships, work, sleep, or finances, pause immediately. The primogame Responsible Gaming page explains safer-play principles and available account measures. Asking for help is a practical decision, not a sign of failure, Kabayan.

Availability, maintenance, and technical issues

primogame aims to provide reliable access but does not promise that every feature will always be uninterrupted or error-free. Maintenance, network interruptions, device compatibility, payment provider issues, cybersecurity events, or circumstances beyond reasonable control may affect availability.

Players are responsible for maintaining a suitable device, updated software, and a stable connection. primogame is not responsible for ordinary mobile data fees, hardware problems, weak signal, or losses caused solely by a player’s failure to protect their device and credentials.

When a serious technical problem affects a game or transaction, primogame may pause the affected feature, void activity under the applicable rules, restore a verifiable balance, or take another reasonable corrective measure. System records and provider data may be used during the review.

Intellectual property and acceptable content

The primogame name, logo, interface, software, text, graphics, game presentation, and other protected materials belong to their respective owners or authorised licensors. Personal access does not transfer ownership or grant a right to copy, publish, sell, modify, or commercially exploit those materials.

You may use primogame only through the interfaces made available for ordinary personal activity. You must not frame pages, remove notices, impersonate the brand, reproduce account areas, or present platform content in a misleading way.

Any content submitted to primogame must be lawful, accurate, and respectful. Do not submit confidential information unnecessarily or send material that infringes another person’s rights. Feedback may be used to improve the service without creating an obligation to compensate the sender.

Account suspension and closure

You may stop using primogame and request account closure, subject to unsettled activity, verification, and lawful financial checks. Before closing an account, withdraw any eligible balance and retain transaction records that may be useful for personal reference.

primogame may suspend or close an account for a breach of these terms, failed verification, legal or regulatory reasons, security concerns, prolonged inactivity, abusive conduct, or risks to other users. Where appropriate, the player may be asked to provide information before a final decision.

Closure does not remove obligations that arose earlier. Terms concerning disputed transactions, intellectual property, investigations, liability, and lawful record retention may continue after access ends. A player whose primogame account has been closed must not register again without permission.

Liability, complaints, and changes

To the extent permitted by applicable law, primogame is not responsible for indirect or consequential loss, decisions based on third-party information, or problems outside reasonable control. Nothing in these terms excludes a right or responsibility that cannot legally be excluded.

If you believe an account, game, or payment decision is incorrect, contact primogame support with your registered details, relevant dates, transaction references, and a clear description. Raise concerns promptly and remain respectful while the matter is reviewed. Keep screenshots or receipts where available.

primogame may update these terms to reflect legal, security, operational, payment, or product changes. The revised date will be displayed on this page. Material changes may also be communicated through the platform. Continued use after an update takes effect constitutes acceptance where permitted.

These terms are interpreted under the applicable laws identified for the service and do not remove mandatory consumer rights. If one provision is found unenforceable, the remaining provisions will continue. A failure by primogame to enforce a term immediately does not waive it.