primogame Privacy Policy for Players in the Philippines

Who this Privacy Policy applies to

This policy applies to visitors, registered players, prospective users, and other people who communicate with primogame. It covers personal information processed through the website, player accounts, customer support, verification procedures, promotions, games, security systems, and deposit or withdrawal services.

By accessing primogame or submitting personal information, you acknowledge the practices described here. Where consent is required for a specific activity, the platform may ask for it separately. If you provide information about another person, you confirm that you have permission to do so and that the information is accurate.

Services provided by payment channels or other independent organisations may be governed by their own privacy practices. primogame controls only the information handled within its responsibility and cannot rewrite the separate policies of banks, e-wallets, card networks, or identity providers.

Information primogame may collect

The information collected depends on how you use primogame. A visitor who only reads a game page generally provides less personal information than a registered player who completes identity verification, deposits funds, places wagers, and requests a withdrawal.

Account information may include your full name, date of birth, residential address, nationality, mobile number, email address, username, password records, account settings, communication preferences, and responsible gaming controls. primogame may ask you to confirm these details when information changes or appears inconsistent.

Verification information may include a government-issued identity document, photograph, proof of address, age evidence, payment ownership records, and information needed to confirm source of funds. primogame may also record the outcome of verification and screening checks rather than keeping unnecessary copies longer than required.

Transaction information can include deposit and withdrawal amounts, dates, references, payment channel, currency, account balance, failed requests, reversals, and related reviews. Full card security codes and e-wallet PINs should never be sent to primogame support.

Gaming information may include game choices, wagers, odds, results, wins, losses, bonus activity, session duration, limits, and account restrictions. Technical data may include IP address, device type, browser, operating system, approximate location, login time, page activity, cookies, and security events.

How personal information is collected

Most information is collected directly from you when you register, update your profile, upload verification documents, make a transaction, enter a promotion, use responsible gaming tools, or contact primogame support. Information is also generated automatically as you browse and interact with the platform.

primogame may receive relevant details from supported payment providers, identity verification services, fraud prevention tools, game suppliers, public records, or lawful authorities. For example, a bank or e-wallet may confirm whether a transaction succeeded without disclosing unrelated account activity.

Information received from another source is assessed according to its purpose and reliability. primogame does not need access to every detail held by a payment provider. Only data reasonably connected with account operation, player protection, fraud prevention, legal compliance, and service delivery should be used.

Why primogame uses player data

primogame uses personal information to create and administer accounts, verify eligibility, process transactions, provide games, calculate balances, settle activity, answer questions, and maintain reliable platform operations. Without certain details, these core services may not be available.

Information is also used to confirm age and identity, prevent duplicate accounts, identify suspicious activity, protect users from unauthorised access, investigate disputes, and meet financial or regulatory duties. primogame may compare account, device, payment, and gaming records when reviewing possible fraud or misuse.

Player data helps primogame improve navigation, mobile performance, support quality, payment reliability, and game presentation. Analysis may be performed using combined or de-identified information where practical. Product improvement does not give staff permission to browse private records without a work-related reason.

primogame may use contact details to deliver service notices, verification requests, security alerts, transaction updates, policy changes, or support responses. Promotional messages are handled according to applicable preferences and requirements. Essential account or security notices may still be sent even when marketing is disabled.

• Operating and protecting player accounts;
• Confirming identity, age, and eligibility;
• Processing deposits and withdrawals in Philippine pesos;
• Providing games and settling accepted activity;
• Preventing fraud, collusion, abuse, and money laundering;
• Supporting responsible gaming measures;
• Improving primogame services and customer support.

Legal grounds and fair processing

Depending on the circumstances, primogame may process information because it is needed to provide an account or requested service, comply with a legal obligation, pursue a legitimate operational or security interest, protect a person, or act with valid consent.

Where primogame relies on consent, you may withdraw it for future processing. Withdrawal does not automatically invalidate earlier lawful use and may not apply where information must be retained or processed under another valid basis. Some choices can limit the features available to your account.

primogame aims to handle Filipino player information consistently with applicable Philippine privacy requirements, including principles of transparency, legitimate purpose, and proportionality. Specific rights and obligations may depend on the nature of the information and the reason it is being processed.

Payments and financial information

primogame may support GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet bank transfers, BDO, BPI or UnionBank online banking, and Visa or Mastercard bank cards. Available methods, limits, and verification requirements can vary by account and transaction.

Payment information is used to complete requests, match transactions with the correct primogame account, verify method ownership, prevent financial crime, handle refunds or reversals, and investigate disputes. Players should use only a payment method they are authorised to control.

Payment providers process certain information independently under their own systems. primogame may receive transaction references, account holder details, status messages, and risk indicators. It does not require your online banking password, full e-wallet PIN, or one-time authorisation code.

If a transaction appears unusual, primogame may ask for additional documents or explanations before releasing funds. This protects the account holder and supports lawful financial controls. Providing false or altered documents may lead to restrictions under the applicable account terms.

Cookies and device technologies

primogame may use cookies and similar technologies to remember sessions, maintain login status, preserve preferences, measure performance, detect suspicious behaviour, and understand how pages are used. Some technologies are necessary for security and account functionality.

Browser settings may allow you to block or delete cookies. However, disabling essential cookies can prevent login, interfere with game sessions, or remove saved preferences. primogame does not recommend changing technical settings unless you understand how the adjustment may affect the service.

Device and network information helps primogame recognise unusual login attempts, repeated account creation, automation, and activity that may place players or the platform at risk. Security checks should not be interpreted as permission to monitor unrelated personal activity outside the service.

When information may be shared

primogame does not sell personal information to unrelated advertisers. Information may be disclosed to carefully selected service providers that support hosting, payments, identity verification, fraud prevention, customer service, analytics, communications, game delivery, professional advice, and security.

Service providers should receive only the information reasonably needed for their assigned task and must handle it under appropriate confidentiality and security obligations. primogame may review provider arrangements and limit access when a service no longer requires the information.

Information may also be shared with regulators, law enforcement, courts, financial institutions, or other authorised bodies when required by law, necessary to investigate suspected crime, or appropriate to protect legal rights and player safety. primogame evaluates requests and does not disclose data merely because an informal demand has been made.

If the business undergoes a reorganisation, financing, merger, or transfer, relevant information may be reviewed or transferred subject to appropriate safeguards. Any successor responsible for primogame information must continue to respect applicable privacy duties.

Storage, retention, and international processing

primogame stores information only for as long as reasonably required for the purpose for which it was collected and for applicable legal, financial, security, dispute, and regulatory obligations. Different records may have different retention periods.

Closing a primogame account does not always allow immediate deletion. Transaction, verification, responsible gaming, and security records may need to remain available for a required period. Information that is no longer needed should be deleted, anonymised, or placed beyond ordinary operational use.

Some service providers may process information outside the Philippines. When cross-border processing occurs, primogame seeks contractual, technical, and organisational measures appropriate to the information and the destination. Location alone does not remove the duty to safeguard player data.

How primogame protects information

primogame uses administrative, technical, and physical controls designed to reduce accidental loss, unauthorised access, misuse, alteration, and disclosure. These measures may include access restrictions, monitoring, protected communications, staff procedures, backups, and incident response processes.

No website, mobile connection, or storage system can guarantee absolute security. Players also have an important role. Use a unique password, protect your registered email and mobile number, log out of shared devices, and notify primogame promptly if account activity looks unfamiliar.

Do not share verification codes with anyone, even if the person claims that urgent action is required. primogame support will not ask you to reveal your password or wallet PIN. Be cautious with messages that pressure you to provide credentials or move funds immediately.

Your privacy rights and choices

Subject to applicable conditions, you may ask primogame whether personal information is being processed, request access to relevant records, correct inaccurate details, object to certain uses, withdraw consent, or request deletion or restriction where available.

You may also raise a concern about how primogame handled your information. A request should include enough detail to identify the account and explain the action needed. For security, primogame may verify your identity before releasing records or changing protected information.

Some requests cannot be completed in full when records must be retained for legal compliance, fraud prevention, responsible gaming, dispute resolution, or the rights of another person. If a request is limited or refused, primogame will provide an explanation where appropriate.

You can keep information accurate by reviewing your account details and reporting changes promptly. Do not create a second primogame account simply because a mobile number, address, or email has changed. Account updates should be handled through the proper verification process.

Responsible gaming and sensitive records

Responsible gaming information may include limits, cooling-off periods, self-exclusion, support conversations, and indicators of potentially harmful activity. primogame treats this information carefully and uses it to apply requested controls, support player welfare, and meet applicable obligations.

A player who activates a restriction should not attempt to bypass it with new contact details or another primogame account. Relevant identity and device information may be used to identify such attempts. This processing is intended to uphold the player’s chosen protection.

Responsible gaming records are not used to embarrass or publicly identify a player. Access should be limited to staff and providers with a legitimate need. Kabayan, requesting a break or limit is a sensible action when gaming no longer feels manageable.

Age restrictions and other people's data

primogame services are intended only for people who meet the applicable legal age and eligibility requirements. The platform does not knowingly permit minors to open accounts. Age verification may be required before access or transactions are approved.

If primogame discovers that an ineligible minor submitted personal information, the account may be restricted and the information reviewed for appropriate deletion or retention. Adults should not allow children to use their account, device session, payment method, or identity documents.

Do not upload another person’s identification, payment details, photographs, or contact information unless primogame has specifically requested it and you have lawful authority to provide it.

Policy updates and privacy concerns

primogame may revise this Privacy Policy when services, technology, security practices, legal duties, or business processes change. The updated date will appear near the top of the page. Material changes may also be communicated through an account notice or other appropriate channel.

Continued use after an update means that the revised policy applies to future processing, subject to any consent or notice requirements. Players should review this page periodically rather than relying on an old saved copy.

For privacy questions or requests, contact the primogame team using the website support process or the email address displayed in the footer. Include your registered name, account identifier, a clear explanation, and only the documents requested for verification. Never include a password or one-time code.

primogame will review privacy concerns in a fair and timely manner. Complex requests, legal checks, or identity verification may require additional time, but the player should be kept informed when further information is needed.